Delivery

Delivery Schedule

Order before 12 noon for same day dispatch Monday – Friday. Please note that some large/oversize parcels which require a courier service may be shipped next day.

We do not currently dispatch orders on Weekends or Public Holidays. Orders received on these days will be dispatched the next working day.

You will receive an email notification informing you when your order has been dispatched.

UK Delivery

Standard Delivery (3-5 Working Days) FREE for orders over £100 and all Gift Vouchers
£4.95 for orders under £100
Next Working Day Delivery £9.95

For most parcels we use Royal Mail Signed For First Class for Standard Delivery, and Special Delivery by 1pm for Next Day Delivery. While the vast majority of UK locations are valid for next day delivery, there are a few locations which are not covered by the Royal Mail next day delivery service. You can view these locations here. Large and oversize parcels will go with a courier via a comparable service.

International Delivery

Europe (5-7 Working Days) £12.95
USA (7-10 Working Days) £22.95
Rest of the World (7-10 Working Days) £39.95

For most parcels we use the Royal Mail International Tracked service. In some cases we may use another courier providing a similar service.

International Customs Charges

Ian Coley Country / Ian Coley Sporting Ltd. are not responsible for any charges required by your country for importing goods. It is your full responsibility to verify these prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned, and you will not receive a refund for shipment costs.

If you are unfamiliar with customs fees and charges, please speak to your local post office for more information.

Delivery to Business Addresses and Multiple Occupation Building

If you are having your parcel delivered to a business address or multiple occupancy building, please be aware that the delivery service will deliver to the address and not necessarily to the named recipient.
Anyone in the building can sign for the parcel to confirm its receipt, and the delivery service consider an item delivered once a signature at the designated address is achieved.
It is your responsibility to ensure that you are available to sign at the delivery address, or to obtain the delivered parcel from the signatory.

Signature Upon Delivery

The delivery person will log your name or obtain a signature upon delivery. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.

Missed Deliveries

If for any reason an item is returned to us (for example, the incorrect address was specified or a signature was unobtainable and subsequent re-delivery/collection not completed), then we will inform you by email when we receive the item.
We will then attempt to re-dispatch. If the parcel is undelivered again, we reserve the right to charge additional delivery charges for subsequent deliveries.
Please note that where items are undelivered through fault of the customer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

Denial of Receipt

Denial of receipt circumstances will be mediated by the delivery service and we cannot take any action until they have confirmed whether the parcel was received.

Late Deliveries

Although we ship most orders in the specified delivery timescale, in very rare circumstances there may be a delay. Delays also sometimes occur within the delivery service, and this is unfortunately beyond our control.
There will be no compensation for late dispatch or delivery. Compensation will not be provided to cover consequential losses, for example, time taken off work to receive deliveries or if the item is intended as a gift and arrives late.

Lost Deliveries

Unfortunately, as with all delivery services, there are rare circumstances where parcels are lost completely. Under these circumstances, we will endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel.

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