Terms & Conditions

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Ian Coley Sporting Ltd., the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. In these terms and conditions, the ‘Website’ means www.iancoleycountry.co.uk

Description of Products

We will take all reasonable care to ensure that descriptions and specifications of products appearing on the Website are correct at the time when the information was entered onto the system.

Colours of products on the Website are displayed as accurately as possible, however slight variations may occur. The colours you see will depend on your monitor settings and we cannot therefore guarantee this will always accurately reflect the actual colour.

We reserve the right to vary the dimensions, specifications, descriptions and prices of products displayed on our Website without prior notice.

Tax Charges and Currency

All prices quoted are in Pounds Sterling (GBP) and include Value Added Tax (VAT) unless the product is zero rated. VAT applies to all European Union (EU) countries and is currently set at 20%. We reserve the right to adjust our prices accordingly. VAT does not apply to countries outside of the EU and will be deducted from orders placed and delivered outside the EU.

Order Fulfilment

We strive to ensure that stock levels on the Website are current, however we accept no liability from our inability to supply goods due to lack of stock other than returning any payments made to you.

Restrictions

If an item that we stock has an age restriction, we will require age verification before we can complete orders.


Delivery

Order before 12 noon for same day dispatch Monday – Friday.

We do not currently dispatch orders on Weekends or Public Holidays. Orders received on these days will be dispatched the next working day.

You will receive an email notification informing you when your order has been dispatched.

UK Delivery

Standard Delivery (3-5 Working Days) FREE for orders over £100 and all Gift Vouchers
£4.95 for orders under £100
Next Working Day Delivery £9.95

For most parcels we use Royal Mail Signed For First Class for Standard Delivery, and Special Delivery by 1pm for Next Day Delivery. While the vast majority of UK locations are valid for next day delivery, there are a few locations which are not covered by the Royal Mail next day delivery service. You can view these locations here. Large and oversize parcels will go with a courier via a comparable service.

International Delivery

Europe (5-7 Working Days) £12.95
USA (7-10 Working Days) £22.95
Rest of the World (7-10 Working Days) £39.95

For most parcels we use the Royal Mail International Tracked service. In some cases we may use another courier providing a similar service.

International Customs Charges

Ian Coley Country / Ian Coley Sporting Ltd. are not responsible for any charges required by your country for importing goods. It is your full responsibility to verify these prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned, and you will not receive a refund for shipment costs.

If you are unfamiliar with customs fees and charges, please speak to your local post office for more information.

Delivery to Business Addresses and Multiple Occupation Building

If you are having your parcel delivered to a business address or multiple occupancy building, please be aware that the delivery service will deliver to the address and not necessarily to the named recipient.
Anyone in the building can sign for the parcel to confirm its receipt, and the delivery service consider an item delivered once a signature at the designated address is achieved.
It is your responsibility to ensure that you are available to sign at the delivery address, or to obtain the delivered parcel from the signatory.

Signature Upon Delivery

The delivery person will log your name or obtain a signature upon delivery. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.

Missed Deliveries

If for any reason an item is returned to us (for example, the incorrect address was specified or a signature was unobtainable and subsequent re-delivery/collection not completed), then we will inform you by email when we receive the item.
We will then attempt to re-dispatch. If the parcel is undelivered again, we reserve the right to charge additional delivery charges for subsequent deliveries.
Please note that where items are undelivered through fault of the customer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

Denial of Receipt

Denial of receipt circumstances will be mediated by the delivery service and we cannot take any action until they have confirmed whether the parcel was received.

Late Deliveries

Although we ship most orders in the specified delivery timescale, in very rare circumstances there may be a delay. Delays also sometimes occur within the delivery service, and this is unfortunately beyond our control.
There will be no compensation for late dispatch or delivery. Compensation will not be provided to cover consequential losses, for example, time taken off work to receive deliveries or if the item is intended as a gift and arrives late.

Lost Deliveries

Unfortunately, as with all delivery services, there are rare circumstances where parcels are lost completely. Under these circumstances, we will endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel.


Returns

If you are not entirely satisfied with your order, please return it within 28 days of receipt and we will gladly exchange or refund.

To return or exchange an item, just follow these 3 easy steps:

  1. Fill in the returns form enclosed in your parcel or download one here
  2. Securely pack the item, ensuring that it has sufficient protection to arrive back with us safely. Items must be returned in a re-saleable condition – undamaged, unused and with all original packaging and labelling intact.
  3. Affix the enclosed Returns Label to your parcel or send to the address below. Please note that postage is not paid. All goods are returned at your own risk, so we strongly recommend using a tracked / insured delivery service.

Returns – Ian Coley Country
Ian Coley Sporting
Nr. Andoversford
Cheltenham
Gloucestershire
GL54 4AX
UK

Please allow up to 14 days for your parcel to be received and for refunds/exchanges to be processed.

Exchanges

We are unable to reserve stock for future exchange. If you need an item quickly, please place a new order via our website and request a full refund for your original purchase.

Non-Refundable Items

We are unable to offer refunds or exchanges of the following items, so please choose carefully. This does not affect your statutory rights.

  • Special Orders – including engraved, embossed or otherwise personalised items.
  • Items such as socks, whistles, ear plugs – or any other items that come into direct contact with the body, for hygiene reasons.
  • Postage Costs

Refunds

Any refunds will be made to the original method of payment.

Faulty / Incorrect Items

In the rare event of an item being faulty or if the wrong item has been dispatched, please contact us by sending an email to hello@iancoleycountry.co.uk quoting your order number, explaining the issue and if possible enclosing some photographs of the fault.

Please note, we cannot refund additional postage charges incurred without prior authorisation from ourselves.

If a manufacturing fault occurs with your product, we will always honour the manufacturer’s guarantee period and will repair or replace the product in accordance with the warranty terms and conditions. Please see individual products for details. Your statutory rights will not be affected.

Contact Us

If you have any questions about returns and exchanges, please contact us and we will be happy to help:

E: hello@iancoleycountry.co.uk
T: 01242 870391
P: Ian Coley Sporting, Nr. Andoversford, Cheltenham, Gloucestershire, GL54 4AX, UK


Availability of the Website and Disclaimers

Ian Coley Sporting Ltd. accepts no liability for any disruption or non-availability of the Website.

Any online facilities, tools, services or information that Ian Coley Sporting Ltd. makes available through the Website is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Whilst Ian Coley Sporting Ltd. uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

Ian Coley Sporting Ltd. reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

External Links

To provide added value to our Users, we may provide links to other Websites or resources for you to access at your sole discretion. Unless expressly stated, these sites are not under the control of Ian Coley Sporting Ltd. You acknowledge and agree that we are not responsible for the availability of any external sites or resources, and do not review or endorse the content or practices of these, and as such are not responsible or liable, directly or indirectly, for any and all forms of loss or damage that may arise out of the use of them.

Copyright and Acceptable Use

All Content included on the Website, unless uploaded by Users, is the property of Ian Coley Sporting Ltd., our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.

You may, for your own personal, non-commercial use only, retrieve, display and view the Content on a computer screen; print or download extracts to a local hard disk, or copy content to individual third parties for their personal use, but only if you acknowledge the Website as the source of the material.

Prohibited Use

You may not use the Website in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website.

You must not reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Ian Coley Sporting Ltd. You may not make, transmit or store electronic copies of Content protected by copyright without the written permission of Ian Coley Sporting Ltd.

Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: Privacy Policy and Cookies Policy

General

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the current version. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the Website.

Customer Satisfaction

Whilst complaints are rare, we understand that sometimes products or services may fall short of your expectations. Should you be dissatisfied with anything, please do not hesitate to contact us directly and we will make it our priority to resolve it promptly.

Should you wish to make a complaint please contact us:

POST: Complaints Department, Ian Coley Country c/o Ian Coley Sporting, Nr. Andoversford, Cheltenham, Gloucestershire, GL54 4AX

EMAIL: hello@iancoleycountry.co.uk

PHONE: +44 01242 870391

Our Rights

We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

Limitation of Liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Ian Coley Sporting Ltd. accepts no liability for any of the following: any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; loss or corruption of any data, database or software; any special, indirect or consequential loss or damage.

Ian Coley Sporting Ltd. Details

Ian Coley Sporting Ltd.
Registered in England and Wales
Company No.: 08115318
VAT No.: 618171251
Registered office: The Courtyard, 25 High Street, Hungerford, Berkshire RG17 0NF

You can contact us:

POST: Ian Coley Country c/o Ian Coley Sporting, Nr. Andoversford, Cheltenham, Gloucestershire, GL54 4AX

EMAIL: hello@iancoleycountry.co.uk
PHONE: +44 01242 870391

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